8 Omni-Channel Management Enhance Your Customer Communications FULL-SPECTRUM COMMUNICATION DELIVERY We take care of all your physical and digital documents and processes, using an integrated, centralized platform to steer and direct your communications to the individual recipient through the full range of physical and electronic output channels. We also manage your input channels to provide an end-to-end, closed-loop system across your document and communication lifecycle. Using Robotic Process Automation (RPA) and Artificial Intelligence (AI) software, our Global Delivery Platform can process responses to your communications, returned documents, and general queries, and direct them into specific workflow processes and business areas within your organization. Mailroom Services Document Input Processing Intelligent Automation Business Process Service Document Output Processing – – Receive – – Sort – – Deliver – – Scan – – Workflow – – Archive – – Scan – – Index – – Capture – – Extract – – Deliver – – Artificial Intelligence – – Robotic Process Automation – – Validate – – Verify – – Check – – Execute – – Process – – Create – – Dispatch – – Print – – Send